FAQ

Ordering:

1# Q: What is your minimum required order size?

A: Our minimum order size is One yard.

2# Q: What form of payment you accept?

A: We accept VISA, Master Card, American Express, and Papal.

3# Q: What If I need to modify or cancel an order?

A: Please contract our sales team at 212-398-3009 to modify or edit an order.

4# Q: How can I confirm about an order?

A: Once you click on final check out button you will get a confirmation e-mail where there have all the item you ordered.

5# Q: How do I confirm my order are in process?

A: Once we get your order we’ll call you for your payment information then you know that your orders are in process. Usually we call you with in 24 hrs of your order.

6# Q: What is your return policy?

A: To view return policy, please click Return Policy.

7# Q: How do I know if you carry an item?

Ans: You can see our entire item in the website but some item which we have, isn’t in the website. Please call our sales or e-mail us if you are looking for an item that you don’t find in the website.

8# Q. How do I know if you shipped an item?

A. Once we shipped your order we’ll send you tracking number in your designated email address.

9# Q: Do you sale wholesale?
A. Yes, we do wholesale. For wholesale price please contract our sales @ 212-398-3009.

Shipping:

10#Q:How long will it take for my order to arrive?

A: We start processing an order once we receive. By UPS ground arrives in 3-7 business days once shipped. UPS 3 Day Air arrives 3 business days once shipped. UPS 2nd day Air arrives in 2nd business days once shipped. UPS next day Air arrives next business
days once shipped.

11#Q: What is your shipping cost?

A. We use UPS as our shipping carrier. Shipping cost depends on distance, weight, and time. Please contract our sales department for appx. Shipping cost.

12#Q: Do u send your fabrics in international destination?

A: We send fabrics in all international destinations.

13#Q: Why in same product number fabric is shade different?

A: For different production of same color. Fabrics can be shade different. If you received same color before and want to match with previous color we recommended to contract with us before you order.

Samples :

14#Q:Why I need samples?

A: Actual color may very depending on fabrics nature, Monitor resolutation setting. and there may be shade difference when we receive new shipment. To confirm the exact color, weight, stretch level, you need to see the sample.

15#Q:How can I order from Sample?

A:We always advice our customer to order over the phone to receive exact product.

16#Q:How many days it takes to process sample order?

A:Usually It takes 4-5 business days to process your sample order.

17#Q:How much you charge to get each sample?

A:We charge very small amount which is $0.50/sample and free shipping.

18#Q:Which shipping Carrier you use to ship sample order?

A:We use United Postal Service (USPS) regular mail to ship all the sample order.

19#Q:Can I use express shipping to ship my order?

A:We use express shipping method to ship the order depending on customers request. Please call our customer service rep to get your shipping quote.